Please note the following

The Canadian Firearms Program Call Center is experiencing intermittent service. In order to obtain a reference number, customers must have an email address associated with their PAL. This is so that the service can be completed online. If you do not have your email address associated with your PAL, please set up an Individual Web Services account with the Canadian Firearms Program. Retailers will not be able to obtain reference via telephone until further notice. To set up an email please visit the following